In the United States
Foreign Orders (including Canada)
Plants damaged in shipment
Copyright Notice
1)
Conditions of Sale
within the U.S. & Territories
A)
Minimum order within the U.S.:
$25.00. Sorry,
no C.O.D. shipments.
·
For Hawaii: the minimum order
is $500.00. A Phytosanitary Certificate
is required. Please add $150.00. The
Phytosanitary Certificate usually takes 1-2 weeks.
Please include your Import Permit number with
your order.
B)
We can hold plants for up to two weeks but a
50% deposit will be required.
C)
All prices subject to change without prior
notification.
D)
Pot size only generally indicates
price. Rarity, size of plant, number of growths, and
select forms influence pricing. If you need more
information regarding leafspan, number of growths,
etc., please contact us.
E)
Payment by credit card: We accept
American Express, Visa, MasterCard or Discover Card.
For VISA, MasterCard and Discover, the
Security Code is the 3-digit number to the right of the signature box on the back of the card; for
American Express, it is the 4-digit
number on the front of the card, just above the
credit card number.
F)
PLANTS are shipped by Federal Express:
Standard or Priority Overnight, 2-Day, Express Saver
(3-Day) and US Postal Service Priority Mail
and Express Mail. Most supplies are shipped by
FedEx Ground; a few items, such as books and
light bulbs, may be shipped by US Postal Service
Priority Mail. Please note: FedEx does not
deliver to P.O. Boxes.
During extreme heat or cold,
service by FedEx Express Saver (3 days) and USPS
Priority Mail may not be offered.
We
ship by FedEx 2-Day on Monday, Tuesday and
Wednesday; FedEx Express Saver on Monday
and Tuesday only. Weekends and holidays are not
included in the shipping day count.
Packing/Shipping charges
are based on the size and weight of the plants and
dimensions of box. See our section “The
Best Orchid Packing and Shipping Techniques”
for more
details about the care we take to ship your plants.
G)
Plants grown in plastic or
clay pots will be shipped in pot (except orders
shipped outside the U.S).
Large, heavy
plants, plants in spike or plant supplies may
require extra shipping charges due to additional
weight and/or time and packing materials.
H)
We guarantee safe delivery of plants
year-round. Winter shipments are well insulated and
packed with chemical heat packs. During bitterly
cold weather, winter shipments may be held until
temperatures allow safe shipping.
I)
Orchids Limited cannot guarantee the
productivity of any plant. All plants are inspected
for any signs of disease or virus. To the best of
our knowledge, our plants leave free of pests or
diseases. Plants are, however, living things and
they can at any time develop disease, virus, or
insect pests. If there is a problem with your order,
please contact us within 2 weeks of receipt.
We will offer cultural advice or replace the plant(s).
After 14 days, we cannot be held responsible for the
health of the plants as they are no longer in our
care.
J)
Damaged plants: If plants arrive
damaged due to freezing, overheating or poor
packing, please notify us immediately by phone or
email. Please do not refuse or return any
shipment without notifying us first. There are
no refunds on plants as they are perishable items,
but we will gladly replace your plants.
Please
return damaged plants to us for verification, using
as much of the original packing materials as
possible. Once we receive your plants, we will ship
replacements. Return shipping is your expense; we
pay shipping on the replacement plant(s)
In the
case of dead plants, please send us a photo or
photos, as we may need these as proof when filing
claims with the carrier.
K)
Plants shipped in spike/in bud:
We will gladly ship plants in
spike/bud. We believe our
method of packing
to be the best available.
98% of the time,
plants arrive intact, however,
due to handling by carriers beyond our control, we
cannot guarantee all flowers/buds will arrive in
perfect condition. We will not replace plants
that arrive with damaged buds or flower spikes.
These plants will bloom again with proper care.
L)
All orders with a Minnesota shipping
address
are assessed 6.5% state sales tax
(plus 0.15% Hennepin
County sales tax
depending on zip code) on plants, supplies and
shipping.
M)
SUPPLIES: Due to the
variety in sizes and weights, packing/shipping
charges for supplies will be calculated separately
and added to your order. Supplies are normally
sent by FedEx GROUND unless the items are small and
can be combined with plant orders; in this case an
extra charge will be added to reflect the
additional weight and/or volume. All sales
are final. There are no returns unless an item is
damaged in shipment. Contact us first before sending
a damaged item back.
In general, the minimum charge by FedEx Ground
for lightweight items is $8-$10, for medium
weight $10-$12, heavy items $15-$25.
(These do not apply to large items such as
Orchidariums or P.L. Light fixtures.) Charges also
vary by shipping address. These are approximate
base charges only.
Some items, such as books, Momet Moisture Meters,
Phyton 27 and P.L. Light bulbs, may be
shipped by the US Postal Service. Minimum
shipping by Priority Mail is $5.
Orchidariums, P.L. Light fixtures and Kent
Marine Reverse Osmosis systems are shipped
directly from supplier, usually by UPS.
- For Orchidariums, please allow 3-4 weeks for
delivery
- For P.L. Lights, allow 2-3 weeks
- For Kent Marine R.O. units, allow 1-2 weeks
2)
Conditions of Sale
Outside the U.S.
– International Orders (including Canada)
A)
Minimum order for plants is $2000.00
payable in U.S. funds prior to shipping.
With the exception
of books, we do not ship supplies outside the U.S.
B)
We accept the following credit cards:
American Express, Visa, MasterCard or
Discover Card. Payment by wire transfer is also
acceptable. Please inquire for bank account details.
C)
Not all plants are available for export.
We can ship only specific orchids and nepenthes that
are on our approved
Appendix I and Appendix II
permits, authorized by CITES (Convention
on International Trade of Endangered
Species). These permits include both species
and hybrids. We have designated
CITES-approved
plants on our website. Please refer to this
listing to select your plants. This listing is
continually updated.
D)
Once you place your order we will confirm
availability. We will finalize your order and will
mail, fax or email your invoice. Payment must be
made at this time. CITES and phytosanitary documents
will then be processed and your order shipped as
soon as possible. This process can take up to 4
weeks or longer.
E)
All plants will be invoiced with correct
plant names and actual prices.
F)
CITES documents and Phytosanitary
certificate, add $200.00.
Depending on the
plants and the country, you may be required to
obtain a plant import permit. Check with your
country’s Ministry or Department of Agriculture.
You will be responsible for any import permit or
customs fees.
G)
Shipments will be made by Express Mail. It
may also be possible to ship by Federal Express to
your country.
H)
We will make every effort to be sure your
plants will arrive in good condition. All plants
will be shipped bare root. Sensitive plants such as
Phragmipediums, Paphiopedilums and others requiring
moisture at the roots will be shipped with moist
sphagnum around the roots or shredded wax paper
wrapped in plastic.
I)
We ship foreign orders during the following
months only: late March, April, May, June,
mid-August, September, October, up to mid-November.
We do not ship foreign orders in December, January,
February or July or at any times of extreme heat or
cold.
Copyright Notice
Please note: This entire website
is copyright-protected under U.S. copyright laws and
the
Berne Convention for the Protection of Literary and
Artistic Works. Any use of text, graphics or
photos requires permission and may be subject to
fees.